Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms.

2. Company Information

• Business Name: Kikska
• Registered Address: Elizabetes 41/43, Riga, Latvia LV-1010
• VAT Registration Number: LV04129010217

3. Product Information

Our cat trees are fully customizable and come with a one-year warranty covering manufacturing defects. We ensure the highest quality standards in our products.

4. Ordering and Payment

Orders can be placed securely through our website. We accept payments via Stripe, with all transactions processed in EUR. Prices include applicable taxes, and we ensure transparency in pricing.

5. Shipping and Delivery

We partner with FedEx, UPS, and DHL for worldwide shipping. Delivery costs are determined by package weight and typically range from 4 to 6 working days within the EU. International shipping times may vary.

6. Returns and Refunds

We strive for customer satisfaction. Should products arrive damaged or defective, we offer full refunds upon return of the item, with shipping costs covered by Kikska. Products may also be returned in exchange for a discount voucher applicable to future purchases.

7. Privacy and Data Protection

We are committed to protecting your privacy. We collect essential customer data using Google Analytics and during the checkout process in compliance with the General Data Protection Regulation (GDPR).

8. Intellectual Property

All rights are reserved by Kikska.

9. Liability and Disclaimers

Customers are required to adhere to the provided assembly guides. Kikska assumes no liability for damages resulting from improper assembly or use of the products.

10. User Conduct

Users of our website and social media are expected to engage respectfully and lawfully. Kikska reserves the right to remove any inappropriate content or behavior.

11. Modifications and Termination

We reserve the right to amend these Terms and Conditions at any time. Changes will be updated on this page, and continued use of the site constitutes acceptance of such changes.

12. Customer Support

For inquiries or support, contact us via email at info@kikska.com or through our website contact form available at Contact Us.

13. Legal Compliance

Our business practices are aligned with relevant EU laws and regulations, ensuring compliance and customer protection.

14. Governing Law

These Terms and Conditions are governed by the laws of Latvia. Any disputes arising from these terms shall be resolved in the competent courts of Latvia.

15. Contact Information

For any questions regarding these Terms and Conditions, please contact us at info@kikska.com.